ORDERS

Orders can be made through our website only.

Our minimum opening order is $14.50. Payment via credit card is required prior to shipping. All payments (including NY sales tax) are charged at the time of shipment.

FAQ:

HOW FAST WILL MY ORDER SHIP?

Please allow up to three business days for your order to be created and shipped. We’ll try to fill your order sooner than that, but sometimes we get backed up, especially during the holiday season. If you need an item sent quickly to meet a deadline, please let us know, and we’ll do our best to work something out.

HOW WILL MY ORDER SHIP AND HOW LONG DOES SHIPPING TAKE?

We ship domestic orders via USPS First Class Mail or USPS Priority Mail. If your package weighs more than 13oz, it must be shipped via Priority Mail. Priority Mail packages are usually delivered within three days of shipping, but the USPS does not guarantee delivery within a certain time frame for priority packages (so we can’t either, unfortunately).

CAN I TRACK MY ORDER?

Unfortunately, the USPS doesn’t offer tracking services for First Class packages. Priority packages can technically be tracked, but the USPS isn’t required to scan them upon arrival at each destination, which means the tracking info is fairly unreliable.

DO YOU SHIP INTERNATIONALLY?

Yes! Please note that if you choose standard first-class international shipping, we cannot promise a certain delivery date. Sometimes packages are held up in customs for seemingly no reason, and transit times vary wildly. For example, we have had packages reach the UK anywhere from 6 days to 24 days after shipping. We are also not responsible for any additional customs tariffs or charges that your country imposes on your package, nor can we predict what the charges might be.

WHAT’S YOUR RETURN POLICY?

We are always happy to exchange or refund your item, if you’re not happy with it, or if it gets damaged in the mail. If your item is lost in the mail, we will send a replacement. If the postal service claims your item was delivered, but you didn’t receive it, we will send a replacement, but we ask that you cover the cost of re-shipping.

WHERE AND HOW ARE YOUR PRODUCTS MANUFACTURED?

Our cards are offset printed in the USA using eco-friendly materials on certified paper that is elemental chlorine free (ECF).

WHAT RETAIL SHOPS CAN I PURCHASE THESE PRODUCTS?

A list of contacts that sells +ve lifeline postcards is coming soon. For now feel free to purchase with us through our online shop.

DO YOU SELL WHOLESALE?

Positv World Inc. happily accepts wholesale orders! You can browse the catalog here. Please review the wholesale terms and complete the application. You’ll receive an order form + price list via email.